For mimacom, the implementation and roll-out of a software solution in no way represents the end of a project. mimacom will support you in training users and employees, maintaining existing systems, performing migrations, and on any questions relating to configuration and change management.

The consistent alignment of all support and maintenance tasks with ITIL offers the following advantages in particular:

• Significantly lower costs as a result of functional and efficient procedures
• Higher levels of user satisfaction for the applications being maintained, due to the services being tailored to the user’s exact requirements
• Less effort required to develop processes, procedures and work instructions, as proven standards can be applied in many areas
  
  

Our solutions

mimacom ag offers you:

• professional IT service management according to ITIL, including the standard Service Support processes (Incident, Problem, Change, Release and Configuration Management);
• a service desk with ticketing;
• 1st, 2nd and 3rd level support for applications developed by you or by third parties;
• training for your employees or clients.

These services will ensure that your operations run efficiently, and will enable you to react quickly to changing conditions.

Thus, if you have any questions or problems, you always have a competent partner to turn to!