Reference

Digital Platform for a leading supplier of solutions in the manufacturing sector

With the conception and the implementation of a new, digital and innovative platform mimacom creates an environment that automates and integrates the clients´ processes (e-commerce, self-service, after-sales services) during the whole customer journey. The integration of several backend systems including SAP R/3 and CRM is also a promising enabler for an extension with IoT.

Background

The manufacturing sector is constantly challenged by a changing market environment towards automatization, digitalization and data analytics resulting in a need of digital platforms including e-commerce solutions and concepts of customer engagement to provide an end-to-end cover of the customer journey.

With the aim to improve process methodologies and to remain world market leader within services, customer lifecycle management and support, our customer needed a solution to replace the legacy e-commerce system by a digital platform covering functions like self-service, spare parts management (including e-commerce and after-sales) and client interaction by means of project rooms.

Solution

Within only one year, mimacom provided a new digital platform based on Liferay DXP which is integrated in the clients´ peripheral systems to optimize the end-to-end customer lifecycle:

  • Agile conception
  • MVP driven development of a digital platform based on Liferay DXP
  • Integration with SAP CRM and SAP R3
  • Headless realization of e-commerce with SAP Hybris
  • Seamless user interface based on Angular 5 to support a unified reactive user journey
  • Enabler for promising IoT driver as a future scenario

Project Details

Industry: Manufacturing

Team: 20 members including Project Manager, Frontend Architects, Backend Architects, Digital Consultants, Requirements Engineers, Scrum Master, Business Analysts, SAP Architects, Software Engineer and other Specialists

Users: > 600 globally

Development Period: 2017 – ongoing

Products / Technologies:

  • Liferay DXP
  • Angular 5
  • Spring 5
  • Elasticsearch
  • SAP Hybris

By fulfilling customers' wishes and needs, the implementation of a digital platform leads to a higher customer satisfaction on the one hand and, on the other hand to a basis for new business models as well as an IoT driver. Furthermore, the customer can expand its market leadership from products also to digital platforms.

Download Reference Case

Back to overview