Replacing manual, cumbersome invoice submission with a fast digital process.
Provide customers with a solution where they can see all their invoices and their respective status at a glance.
Avoiding limits in business volume due to processing.
The original manual process to apply for EPT was slow and inefficient. Customers had to collect and submit invoices via email or PDF, which lacked visibility regarding credit limits and outstanding invoices. In 2023 alone, over 7,000 invoices were processed manually, limiting business growth.
This realization led Siemens Financial Services to address the challenges they faced in order to deliver an easier, more efficient EPT experience.
SFS partnered with Mimacom to develop a streamlined customer portal, transforming the EPT experience by integrating it with Siemens' backend systems. The portal provides:
A centralized view of all invoices and payments.
Real-time visibility into credit limits and outstanding invoices.
Simple, intuitive navigation – financing and extension of payment terms can be completed in just three clicks
Easy tracking of terms and contract status.
A key concept that Siemens Financial Services put forward is that they didn’t want to over-engineer anything. Their customers only want the most high-level, relevant information, so the user interface (UI) should be simple and easy to use, with a clear, legible overview.