IT Support Specialist (m/f/d)

Mimacom

At Mimacom, we stay ahead of the curve. We develop digital products that enable businesses to achieve faster, easier, and more impressive results, whether it's in banking, retail, manufacturing, life sciences, or beyond. Right now, our software touches the lives of 50 million users every single day.

Behind every one of our products is a brilliant group of people who share the same values and work collaboratively to create actual solutions for real problems. Join us as IT Support Specialist (m/f/d) and let's create something amazing together!

Please note that this role requires you to be in the office at least three times a week. Office days may vary depending on the tasks at hand, such as onboarding sessions or team collaborations, ensuring flexibility and purpose in your on-site presence.

Dein Profil

You enjoy being the go-to person when technical challenges arise and like supporting colleagues and customers with practical solutions? You’re hands-on, tackle problems analytically, and don’t shy away from learning new technologies? You’re comfortable working both independently and as part of a team? Great! On top of that, you should bring:

• Completed computer science apprenticeship with a focus on system administration (e.g. Fachinformatiker:in für Systemintegration oder für Anwendungsentwicklung, Informatikkaufmann/-frau, IT-Systemelektroniker:in or similiar). Higher education (University/ Fachhochschule) is a plus.

• Solid experience in hardware support (laptops, networks, printers) and user support in 1st and 2nd level IT.

• Familiarity with Microsoft 365 products such as SharePoint, Exchange, OneDrive, and MS Teams.

• Nice to have: Programming skills (PowerShell, Python).

• Fluent English skills; German and/or Spanish are a plus.

Even if you don’t tick every box, we’d love to hear how you could contribute to our team!

Deine Challenge

As IT Support Specialist, you will be responsible for:

• End-User Support: Providing high-quality support to our 500+ employees, customers, and partners. You will analyse issues and deliver effective solutions with a system admin mindset.

• Hardware Management: Taking ownership of hardware in our German office in Stuttgart, including laptops, networks, printers, as well as Poly telephony devices such as IP phones, conference phones, and headsets — plus managing their related software and cloud services to ensure seamless communication.

• Collaboration & Process Improvement: Working closely with the global IT team to support, maintain, and improve our global IT solutions and processes.

Deine Chance

As a part of our team, you'll enjoy a variety of benefits tailored to meet your needs and help you thrive both personally and professionally. Here's what you can expect when joining our team:

• Modern Stack: Node.js, Spring Boot, Kotlin, Flowable, Pulumi, Elastic, Kafka, Cloud Foundry, AWS, Azure, Kubernetes, Docker, Terraform, etc.

• Impact: Make a difference by driving forward the digitalization of our renowned clients

• Career Growth & Training: personal development, career paths, workshops, conferences, innovation projects, certifications & more!

• Flextime and a hybrid Workspace

• Company culture: direct communication & feedback culture, annual performance and salary reviews, high quality focus, cool events (“Thirsty Thursday”, Mimacom Friday, Hackathons, team building, etc.)

• Further Benefits: 30 days of vacation per year, workation options, choose your own device, monthly communication allowance of €50, Corporate Benefits, subsidy for company pension scheme