In close collaboration, Mimacom and F. Hoffmann-La Roche Ltd. have lifted the mortgage processing landscape for F. Hoffmann-La Roche Ltd's Pension Funds to a new level, crafting a dynamic digital platform in less than four months, powered by Microsoft Azure.
The new platform serves as a gateway to streamline mortgage transactions, providing a seamless experience for both customers and internal stakeholders. Built on a microservices architecture and leveraging Azure Cloud, the solution introduces an array of benefits to enhance efficiency and customer satisfaction.
Digital Transformation in Mortgage Processing
F. Hoffmann-La Roche Ltd's Pension Funds sought to expand their mortgage business's reach in the Swiss market while optimizing operational workflows. Mimacom's solution addressed these objectives by:
Establishing a robust web presence to attract and engage potential customers.
Introducing a user-friendly digital platform facilitating mortgage applications and inquiries.
Automating the review process for mortgage applications, reducing workload and improving efficiency.
Empowering Customers with Cutting-edge Tools
Central to the platform is the Roche Online Mortgage Calculator, offering users instant insights into mortgage possibilities. Through a streamlined interface, customers can assess affordability and loan-to-value ratios in real-time, facilitating informed decisions.
Moreover, the platform enables customers to complete applications seamlessly, with integrated document uploads and validation mechanisms ensuring accuracy and compliance.
Unlocking Opportunities for Roche Pension Funds
The collaboration with Mimacom has empowered F. Hoffmann-La Roche Ltd's Pension Funds with a suite of advantages, including:
Enhanced digital presence and identity in the Swiss mortgage market.
Improved lead generation and additional sales channels.
Streamlined order processing and reduced workload for internal teams.
Automated contract reviews and efficient back-office operations.
Scalability and cost control through Azure's flexible infrastructure.
Patricia Wunderlin, Business PM at Roche, commended Mimacom's agile approach and proactive communication throughout the project, emphasizing its pivotal role in the platform's success.