Digital touchpoints for customer loyalty
In addition to innovative machines and optimized manufacturing and supply chain processes, manufacturing companies offer comprehensive services for sales, after-sales and customer support. Very often, the quality of service and customer support is decisive in winning demanding customers who use the capital goods as part of their manufacturing processes. Documentation and spare parts must always be available, orders must be delivered quickly, and maintenance intervals must be anticipated in good time. Digitalization enables new service models, accelerates processes and ensures a good user experience. Finally, customer self-service and business process automation help to reduce process costs.
mimacom delivers solutions that take the user experience of your customers to a new level. With our customer-centered and agile approach we ensure a targeted development of digital services and products for sustainable success. You do not have to be an expert yourself. Our consultants work in partnership with you to digitalize your traditional after-sales business models and customer offerings. Together with you, we analyze the status quo and derive clear recommendations for action. Tailored to your business, we advise you so that your digital transformation can begin today. For implementation, we rely on an[innovative technology stack](Link to Tech. Stack, from Liferay to Apache Kafka-Confluent and MindSphere, which also includes numerous open source options.
mimacom offers comprehensive, fully integrated solutions:
Customer Experience: individual, digital experiences for different user groups
Digital Factory: machinery & assets, installed base management, machine file, maintenance history and documentation
After-Sales-Processes: automation of business and after-sales processes (upgrades und conversions)
Spareparts Management: automation of purchase and delivery processes, commerce integration, machine-specific obsolescence analysis and management
Use of IoT-Data: MindSphere, Azure, AWS und In-house developments
Integration of third-party systems such as SAP, DocWare, CRM (e.g. Salesforce), Commerce, DMS, PLM and Customer Service