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Enterprise Portal

With the implementation of a new, web-based enterprise portal accessible from PC, laptop and mobile devices, CWS-boco could enhance the customer engagement with clients resulting in an optimized customer experience offering more flexibility.


In today’s competitive business environment, customer portals need to be user friendly, mobile-optimized, secure and sophisticated - which meant that our client needed a solution to keep up with all these standards.

CWS-boco commenced with boco’s laundry rental service and later saw the market launch of the CWS towel dispenser which was merely the beginning of a whole series of innovative and pioneering ideas and concepts. The company with nowadays 16 national subsidiaries and over 10’800 employees around the globe has become a leading international service provider of professional textile services and washroom hygiene solutions.

To stay up to date concerning products, solutions and customer service, our client needed a new, sustainable enterprise portal. The full range of services had to be provided in one solution to all clients in all countries: handling articles, request for changes, request for services, reporting, billing.


mimacom guided the customer through the whole process of the design, implementation as well as maintenance of a sustainable web portal (set up until now for Switzerland, Germany, Poland, Belgium as well as the Netherlands).

  • Implementation of a new customer portal based on Liferay
  • Access from a variety of devices such as PCs, laptops and mobile devices
  • Integration with ERP systems e.g. SAP, ABS, Saperion, Salesforce
  • Integration with international data and service infrastructure
  • Role – specific access to data and information
  • Continually updated information through interfaces to backend systems

Project Details

Industry: Logistics

Team: 3 members including Project Manager, Software Engineers

Users: > 8000 CWS-boco clients globally

Development Period: 2014 - ongoing

Products / Technologies:

  • Liferay 6.2.
  • EE Elasticsearch
  • Angular JS
  • Bootstrap
  • Spring
  • Spring Integration
  • Java

With the new enterprise portal CWS-boco customers can now handle services and requests for themselves that shortens the response time and strengthens the customer dialogue.

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