Increase attractiveness through flexible, digital customer dialogues

Business-Process-Automation

Success factor automated processes

As an insurance company, customers present you with major challenges. Inspired by Insurtech companies with their new concepts and technologies, they expect quick solutions to their inquiries, and their experience to be transparent, individual and personal. Therefore, it makes sense to automate those processes that are manually costly and time-consuming.

BPM and case management solutions like Flowable automate structured as well as unstructured, highly complex processes including all compliance requirements. Automated processes offer an immense potential for higher service quality and cost savings. This is the best prerequisite for further growth in the dynamic insurance environment with minimized risks and costs.

With mimacom as our technology and development partner, we have developed the Customer Relationship Management, which together with our ERP is one of Atupri's most important strategic applications today. We profited from the technological know-how, but also from the flexibility and reliability of mimacom. Another essential point for a successful cooperation is the transparent, open and honest way of communication, as well as the fairness of the partnership.
Dieter Genge, Head of IT and Projects Atupri Health Insurance

Innovation and industry expertise

mimacom consultants are experts in their field. After their analysis they model your processes together with you, and thanks to their extensive experience, they are valuable sources of ideas. The combination of best practice and agile conception and development methods allows you to experience results live very quickly. Moreover, our methods help to implement projects within the agreed time and cost framework.

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Tailor-made solutions for digital insurers

Processes such as customer onboarding, claims and complaint management are demanding. They cannot be mapped digitally by classic business process management alone. Where situations need to be weighed up and decisions made, Adaptive Case Management supports processes and bots. They automate even complex processes in an audit-proof and compliant manner.

Your customers, employees and business partners benefit from automated end-to-end processes that the system handles independently. These include:

  • Customer Self Service Through a variety of channels, your customers, employees and business partners have uncomplicated, digital access to your digital information, products and services on your portal at any time. For customers, request-specific web forms and checklists make the applications intuitive to use.

  • Customer Onboarding Make your portal a point for interested parties who may contact you with their enquiries via any digital touchpoint. Online forms and checklists guide them through the process in a user-friendly and secure manner. Required documents can be attached via upload. An integrated e-signature function allows the process to be completed digitally.

  • Loss report Adaptive case management also automates unstructured processes such as claims reporting. In order to settle claims, a lot of individual data and information from various sources is required. Automated processes handle this information search without errors and much more efficiently than humans can. As a result, cases are closed significantly faster, which is something that policyholders appreciate. On the side of the insurers, the savings potential through automated processing is immense.

  • Complaint management The biggest advantage of digital complaint management is that it is centralized. In contrast to manual complaint management, this ensures that every complaint is systematically recorded with all available information. Transparent controlling evaluates this information and shows how product and service quality can be improved. A wizard and web forms tailored to requirements guide the user through the clearly defined steps.

References
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