Increase your earnings via a digital insurance platform

Sales and customer portals

Innovative technology for an outstanding customer experience

Sales and customer portals have become standard for insurance companies. But they do not always meet the requirements of real-time business and comprehensive customer services. With innovative technology, you can create an omnichannel meeting place with high added value for your customers, prospects, consultants and agencies.

Customers can check their contracts here, compare and change rates. Prospective customers can request or book their digital insurance policies online. Internally, automated processes manage these enquiries and perform routine tasks such as risk assessments in real time, which can take several days to complete manually.

Make your portal a real experience especially for customers with a hotline function, for example in the event of a claim. Completely paperless, they find the contract number and an online form to describe the loss event. Further information, photos and documents are made available by upload. A push message informs the responsible consultant and the process gets underway.

With mimacom as our technology and development partner, we have developed the Customer Relationship Management, which together with our ERP is one of Atupri's most important strategic applications today. We profited from the technological know-how, but also from the flexibility and reliability of mimacom. Another essential point for a successful cooperation is the transparent, open and honest way of communication, as well as the fairness of the partnership.
Dieter Genge, Head of IT and Projects, Atupri Health Insurance

With tailor-made portal functions to integrated services

With the Digital Accelerator Program, our construction kit for agile methods, our team will work with you to develop sustainable ideas and create a framework for your success. Together with you, they will develop suitable digital strategies, and evaluate the appropriate user interaction and new distribution channels for digital products, so you can experience results very quickly. The associated digital processes are modelled in an audit-proof and regulatory-compliant manner.

mimacom develops end-to-end solutions based on an innovative technology stack, including the Digital Experience Platform Liferay for an optimal user experience.

Why mimacom?
Methodology
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Staff and Culture
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Technology Stack
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Digital Insurance Solutions

A portal through which you as an insurance company and your consultants can network with your customers is the linchpin to becoming a digital insurer. This enables you to significantly reduce your costs and improve the customer experience. At the same time, the portal guarantees the high requirements for data security and compliance.

A portal can be designed with a wide variety of focal points:

  • Contact point for interested parties to find out about insurance options and tariffs

  • Access for customers in a protected area and your current contracts

  • Field service portal with access to sales-relevant documents as well as sales and commission statistics

References
Read more in our Whitepaper
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