Elevate Your Business with our Managed Services

Go beyond maintenance and unlock innovation, security, and performance with a trusted partner. Mimacom’s experts maintain, optimize, and future-proof your applications, so you can focus on growing your business.

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How Our Managed Services Add Value

Mimacom delivers reliable, high-performance managed services that keep your applications secure, efficient, and always evolving.

24/7 Availability

Your business never stops, and neither do we. Our experts are always on standby to monitor, diagnose, and resolve issues – anytime, anywhere.

Flexible, Tailor-Made Plans

Choose from packaged or fully customized solutions designed to fit your unique needs. We ensure optimal performance and value at every stage of your business growth.

Certified Expertise

Our industry-certified engineers bring deep technical knowledge and best practices to every interaction, ensuring your applications are in safe hands.

Mimacom has created a flexible, robust, and responsive platform that tremendously facilitates office work and communication of and between internal employees, customers, and suppliers.

Torsten Kratz

Project Manager
at Siemens

Our managed services offering

Our services cover three key areas: support, maintenance, and business evolution. Each function provides both immediate assistance and ongoing improvements to meet your everyday operational needs and long-term business goals.

Support

We provide reactive and proactive assistance to resolve technical problems and inquiries. With a simple reporting system, our experts quickly diagnose and resolve issues, minimizing downtime and disruptions, so you can maintain operational continuity.

Maintenance

We prevent future issues through regular updates, security patches, and performance enhancements. Our team ensures your applications remain secure, scalable, and high-performing, guaranteeing long-term performance and security.

Business Evolution

We know businesses are evolving every day, making agile development an essential capability. With our business evolution service, we guarantee that minor new releases, such as small enhancements and feature updates, are implemented quickly and efficiently under the existing support framework. Because our team already knows your platform, we can quickly deliver high-quality improvements that support your business goals.

Our managed services packages

Platinum Package

With around-the-clock availability and industry-leading response times, this package ensures immediate attention for high-priority incidents and provides a fully customizable support experience.

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Gold Package

An excellent foundation for growth and operational stability with strict response SLAs and flexible add-ons.

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Silver Package

Cost-effective reliability with clear SLAs, ensuring timely issue resolution without unnecessary complexity.

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Add-ons

Our add-ons can be combined with any package.

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Platinum Package

With around-the-clock availability and industry-leading response times, this package ensures immediate attention for high-priority incidents and provides a fully customizable support experience.

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What’s included?

24/7 support
Response times of up to 30 minutes
Customizable options to meet specific business requirements

Why choose Platinum?

24/7 support for mission-critical systems, ensuring around-the-clock availability and eliminating the risk of costly downtime.
The fastest available response times with critical issues addressed within 1 hour, minimizing disruptions.
Guaranteed operational continuity that keeps essential applications running smoothly and securely.
A premium partnership that positions Mimacom as a trusted strategic partner, not just a service provider.
A fully customizable package to fit your unique business needs with additional services and support levels.

Gold Package

An excellent foundation for growth and operational stability with strict response SLAs and flexible add-ons.

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What’s included?

Business hours support, with the option to extend to 24/7
Response times of up to 1 hour
Option to include work hours or advanced reporting for greater service flexibility

Why choose Gold?

Lower response time guarantees faster resolution for critical incidents, minimizing downtime.
Perfect for companies planning for future scalability and requiring additional commitments.
Added flexibility for critical applications, ensuring business continuity in environments where downtime has a high impact.
Balanced cost and availability, providing a cost-effective alternative to 24/7 support while maintaining reliability.
Expandable with tailored add-ons to enhance your service, including work hours, advanced reporting, or other features.

Silver Package

Cost-effective reliability with clear SLAs, ensuring timely issue resolution without unnecessary complexity.

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What’s included?

Business hours support, with the option to extend to 24/7
Response times of up to 1 hour
Flexible upgrade options for future growth

Why choose Silver?

Guaranteed business hours support, ensuring predictability and reliability with clear response times.
Cost-effective service level that provides strong commitments while remaining budget-friendly.
Peace of mind for everyday applications, offering an ideal service for businesses that need assured assistance without 24/7 coverage.
A smart upgrade for businesses wanting more support without high costs.
Offers a foundation for scalability designed to grow with your business and allow for future service expansion.

Add-ons

Our add-ons can be combined with any package.

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What’s available?

SLA improvements: Everything from reaction to intervention, to workaround and resolution.
Availability increase: From business hours to 24/7.
Flexible dedicated expertise: Flexible scheduled access to developers, QA, project managers, and more. From regular infrastructure and product updates to tailored and recurring tasks and continuous improvements, ensure you have all the needed resources at all times.
Advanced reporting & governance: Full visibility into your managed services with advanced reporting and regular follow-ups. From billing transparency to service quality metrics and improvement plans, we keep you informed and in control.

Why get an add-on?

Add-ons enhance your service, adding the features needed when they are needed for truly tailored support.
Further add-ons can be analyzed and added to custom proposals.

Evolve your business with Mimacom

Our consulting experts go the extra mile for you – even before a contract has been closed. We exceed customer expectations from day one.

We exceed expectations

We take the time to understand your restrictions, goals, needs, and systems, such as your existing technology environment, compliance regulations, and competitors. Our solutions are built on years of industry knowledge and deep technical expertise.

We combine industry and technological expertise

We guide you end to end to create, run, maintain, and support your software. Mimacom is not just a software service or consulting company but your partner every step of the way.

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With us, you’ll stay ahead

Our technology stack for managed services

Our engineers are industry-certified and highly experienced in the above technologies, bringing deep technical knowledge and best practices to every interaction.