Managed Operations
We Build It. We Run It. We Evolve It.
Our Managed Operations service combines development expertise with operational excellence to provide a single, reliable partner for the full software lifecycle. We keep your software resilient, secure, and ready for what’s next, guaranteeing deep understanding, stable operations, and proactive improvement.
Managed Operations Solutions We Deliver
Our services are designed to provide comprehensive, proactive management of your business-critical applications. We go beyond simple maintenance to ensure your systems are not only stable and secure but are also continuously optimized to support your evolving business objectives.
24/7 Support & Monitoring
Our certified teams monitor your environments around the clock and respond to incidents before they can impact business operations.
Lifecycle Maintenance & Security
We manage patches, updates, and compliance to maintain your software as a living system, ensuring it remains stable, secure, and audit-ready.
Continuous Optimization & Platform Evolution
We actively improve your platforms by enhancing scalability, integrating new capabilities, and aligning systems with changing business needs.
SLA Management & Reporting
We deliver on predictable Service Level Agreements with transparent reporting on performance, availability, and reliability improvements.
Compliance & Audit Readiness
Our ISO-certified processes ensure your systems remain compliant with industry regulations and are always prepared for audits.
Reliability Engineering & SRE Practices
We apply Site Reliability Engineering (SRE) principles to proactively enhance system performance, reduce downtime, and automate operations.
Trusted by
What you'll achieve
By entrusting us with your operations, you gain more than just uptime. You secure a strategic advantage through enhanced system reliability, robust security, and the freedom to focus your internal resources on core business innovation and growth.
Ensure your business-critical systems operate flawlessly with guaranteed 99.9% uptime, 24/7 monitoring, and proactive incident response that protects your revenue and reputation.
Mitigate risk with operations managed under ISO 9001 and ISO 27001 certifications, ensuring your software stays secure, audit-ready, and compliant with all regulations.
Move beyond basic maintenance with a partner focused on proactive optimization, enabling you to enhance scalability and align your platforms with future business needs.
How we work
Our process is designed for a seamless transition and continuous value delivery. We establish a deep understanding of your systems and business needs to provide transparent, reliable, and forward-looking operational management from day one.
Readiness Check
We start with an expert assessment of your current platforms and operational maturity to identify opportunities for stabilization and scalability.
Onboarding & Transition
Our teams manage a structured transition process, establishing monitoring, defining communication channels, and ensuring a smooth handover of operational responsibilities.
Run & Observe 24/7
We provide around-the-clock monitoring and support, managing incidents, and ensuring your systems perform reliably according to defined SLAs.
Optimize & Evolve
We move beyond maintenance to proactively identify and implement optimizations that improve performance, enhance security, and reduce operational costs.
Report & Govern
You receive transparent reporting on key metrics, incidents, and improvement initiatives, ensuring full visibility and alignment with business goals.
AI-Powered Delivery, Embedded by Default
Every project we deliver is powered by Mimacom’s AI-accelerated delivery framework, our battle-tested approach that uses generative AI to optimize the software lifecycle. Your teams benefit from faster execution, increased productivity, and reduced technical debt.
How AI gives you superpowers:
- Accelerated code generation with private LLM copilots
- Automatic test creation and validation
- Smart architecture and documentation assistants
- Risk analysis and quality prediction tools
All with full data control, security, and compliance.
References and Use Cases
Why Mimacom
Our unique approach ensures total accountability and continuous improvement, providing a single, expert partner for the entire software lifecycle.
We build and run the same systems, ensuring total ownership, deep technical understanding, and seamless accountability from development through operations.
Build-and-Run Ownership
We guarantee enterprise-grade reliability with proven 99.9% uptime across all our managed environments, backed by robust SRE practices.
Enterprise-Grade Reliability
Our operations are ISO 9001 (Quality Management) and ISO 27001 (Information Security) certified, providing the highest standards of security and compliance.
Certified & Secure Operations
We provide 24/7 multilingual support from our European locations, trusted by industry leaders like Siemens and Swisscom for mission-critical systems.
European 24/7 Expertise
We don’t just maintain; we continuously evolve your software. Our culture is focused on proactive optimization to improve performance and drive business value.
