The challenge: to create a single point of access to corporate services for employees Insurance employees increasingly depend on digital solutions to successfully adapt to the pace of change in the industry. The new intranet should become the nerve center of employee operations. Additionally, in order to stay ahead of the competition, insurers must implement an agile approach - both in terms of customer experience and employee experience - in an increasingly digitized world. As this transformation continues, consumer expectations for digital experiences are also increasing. After evaluating different solutions, our customer opted for a platform that can horizontally satisfy all the users´ needs, who, in this case, are the employees. The solution: a new customized employee portal with a social component The new portal was developed as a central point of access to other tools and services associated with the company's employees. Certain services were also integrated into the same intranet, such as access to remuneration, objectives, training, internal vacancies, etc. One of the great values of the portal is its social aspect, being a site where employees can interact with each other through a series of applications, such as after-work meetings, sale of second-hand items or sharing photos or videos through an application, just like a social network. Finally, in order to create tailored experiences for each user, portal content can be segmented. Portal administration is completely dynamic and is accompanied by the implementation of Liferay statistics to detect the portal’s strong points, as well as points in need of improvement.
